My Order STEP 3: AMAZON – WHERE IS MY ORDER

 

STEP 3:  AMAZON – WHERE IS MY ORDER:

Our items are usually dispatched within 24 hours of  and the delivery time is normally 3-4 working days from placing the order ( not including weekends and bank holiday ).

For non UK items:  the European orders can take up to 10-15 working days.

Orders outside Europe can take 15 to 21 working days ( so up to nearly 4 weeks )  so please be patient!

If its been longer than this, two of the most common reasons for an orders non-arrival, is items going to another address ( sometimes worth checking the delivery address you selected )  and the other is the postal services leaving a card when no one is home ( and that sometimes is mislaid ) so they can be worth double checking.

If it is beyond the normal time frame I mentioned above and you still have not got the item please do get back to me ( email AMAZON-QUESTIONS@KAPOWGIFTS.com ) with the following:

  • – order reference number
  • – what item(s) you ordered
  • – delivery address ( important to confirm we have used the right delivery address )

What Next:  from there we can do our best to then remedy the situation speedily for you.

Again apologies on the delay you have experienced on this order.

 

( note:  your order reference number will be quoted in the automatic emails you received when it was despatched.  Alternatively you can get the ref number from logging into Amazon )