STEP 3: AMAZON – WHERE IS MY ORDER:
Our items are usually dispatched within 24 hours of and the delivery time is normally 3-4 working days from placing the order ( not including weekends and bank holiday ).
For non UK items: the European orders can take up to 10-15 working days.
Orders outside Europe can take 15 to 21 working days ( so up to nearly 4 weeks ) so please be patient!
If its been longer than this, two of the most common reasons for an orders non-arrival, is items going to another address ( sometimes worth checking the delivery address you selected ) and the other is the postal services leaving a card when no one is home ( and that sometimes is mislaid ) so they can be worth double checking.
If it is beyond the normal time frame I mentioned above and you still have not got the item please do get back to me ( email AMAZON-QUESTIONS@KAPOWGIFTS.com ) with the following:
- – order reference number
- – what item(s) you ordered
- – delivery address ( important to confirm we have used the right delivery address )
What Next: from there we can do our best to then remedy the situation speedily for you.
Again apologies on the delay you have experienced on this order.
( note: your order reference number will be quoted in the automatic emails you received when it was despatched. Alternatively you can get the ref number from logging into Amazon )